Privacy Policy

NXT Level Smart Home (“we,” “us,” or “our”) prioritizes the privacy of our users. This comprehensive Privacy Policy aims to inform you about the collection, use, and protection of your personal information when you interact with our website, utilize our services, or engage in communication with us. Your use of our website implies your agreement with the terms outlined in this policy.

Information We Collect

Personal Information:
We may collect personal information such as your name, email address, phone number, and address when voluntarily provided through our website, service interactions, or other communication channels.

Automatically Collected Information:
Non-personal information, such as your IP address, browser type, and device information, may be automatically collected to enhance your experience and improve our services.

How We Use Your Information:

Communication:
We utilize your contact information to respond to inquiries, provide updates on our services, and relay relevant information.

Improving User Experience:
Non-personal information is analyzed to understand user preferences, optimize our website, and enhance service offerings.

Marketing:
With your explicit consent, we may use your email address to send promotional materials and updates about our products and services.

Sharing:
At NXT Level Smart Home, we uphold stringent privacy protocols in accordance with CTIA guidelines. Rest assured, we do not engage in selling or sharing ANY customer information with outside entities for marketing purposes. Your privacy is paramount to us, and we are dedicated to protecting your personal data.

Information Sharing

Third-Party Service Providers:
Trusted third-party service providers may receive your information to assist us in delivering and enhancing our services.

Legal Compliance:
Your information may be disclosed to comply with legal obligations or in response to lawful requests from public authorities.

Messaging Preferences

Messaging Compliance Disclaimer:
NXT Level Smart Home, LLC is committed to adhering to the CTIA Messaging Principles and Best Practices to ensure a positive and compliant communication experience for our users. As part of this commitment, we follow industry guidelines to deliver messages that are relevant and respectful.

User Opt-In:
By engaging with our services, you acknowledge and agree to receive communications from NXT Level Smart Home, LLC. You have the option to opt-out of these communications at any time by replying with STOP to any SMS, responding to our emails with UNSUBSCRIBE, or contacting us directly.

 

CTIA Compliance:
Our messaging practices align with the CTIA Messaging Principles and Best Practices, ensuring transparency, user consent, and overall compliance with industry standards. We are dedicated to upholding the highest standards of communication ethics.

Contact Information:
If you have any questions or concerns regarding our messaging practices, please contact us at [email protected]. We value your privacy and aim to provide a positive communication experience for all users.

Your Choices

Opt-Out:
You have the flexibility to opt-out of receiving promotional emails, phone calls, or text messages by following the instructions provided in our communications. Additionally, you can simply reply with STOP to any SMS or email, or call us directly to opt out of further communication. Your preferences matter, and we respect your choice to control the way we connect with you.

Access and Correction:
You possess the right to access and correct your personal information. For assistance, please contact us.

Security

We employ reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.


 Changes to Privacy Policy

We retain the right to update this Privacy Policy at any time, with the latest version posted on our website along with the date of the last update.


Contact Us

If you have questions or concerns about our Privacy Policy, please reach out to us at [[email protected]].

Thank you for entrusting NXT Level Smart Home with your privacy.

Thank you for choosing NXT Level Smart Home. We value your business and want to ensure your satisfaction. Please find below our Limited Service & Installation Warranty, designed to provide you with peace of mind regarding our workmanship and services.

Coverage Duration: Our workmanship is covered for a period of thirty (30) days from the date of project completion or installation, whichever occurs first.

In Addition: We extend this warranty in addition to any warranty you may receive directly from the manufacturer of the product used in the installation. NXT Level Smart Home, LLC stands behind its work, guaranteeing that it complies with the manufacturer’s recommendations and adheres to industry standards and quality guidelines. If you encounter any issues related to defective workmanship or incorrect product installation, please notify us promptly. We will rectify these issues at no additional cost to you.

What Is Not Covered:
This Limited Installation Warranty does not cover the following:

  • Any installation defect that was apparent or ascertainable at the time the work was completed but was not promptly reported to NXT Level Smart Home, LLC.
  • Damage resulting from subsequent alterations, misuse, or abuse of the covered items by anyone other than our independent contractor.
  • Damage caused by fires, storms, electrical malfunctions, accidents, floods, leaks, or acts of God.
  • Damage related to your failure to observe any instructions from the installer and/or requirements of the manufacturer concerning the product, including, without limitation, the failure to control humidity and temperature levels within your home.

Remedies and Limitations:
We want to be transparent about what is and is not covered:

If you have defective equipment that was not purchased from NXT Level Smart Home, a service call fee may apply for additional troubleshooting visits.

Regarding any claim you may assert against NXT Level Smart Home, LLC, please understand that you have no right to recover or request compensation for:

  • Incidental, consequential, secondary, or punitive damages.
  • Damages for aggravation, mental anguish, emotional distress, or pain and suffering.
  • Costs exceeding the total contract amount for the project.
  • Attorney’s fees or costs.
  • NXT Level Smart Home, LLC provides no other warranty, express or implied, beyond what is set forth herein.
    These limitations are enforceable to the extent permitted by Texas law.

How to Obtain Service:
If you encounter any issues with the installation during the warranty period, please contact NXT Level Smart Home, LLC at [[email protected]] or [9144 Spring Branch Dr, Houston TX 77080 Suite 104b]. Our customer service team is here to assist you. When initiating a warranty claim, be prepared to provide details of the issue, your project information, and any supporting documentation. We will strive to address your claim promptly and fairly.

Voided Warranty:
Please be aware that this Limited Installation Warranty is voided under the following circumstances:

The work is not included in the project description on the NXT Level Smart Home Estimate.
You have signed or accepted the NXT Level Smart Home estimate but have not made the final payment for the project.

Service Calls:
This Limited Installation Warranty constitutes the entire agreement between the parties, and no representation, whether oral or in writing, can alter its terms. Please note that a service call fee of ($149.99) will be charged to you in the event of:

The expiration of the 30-day workmanship warranty period.
NXT Level Smart Home tech determines that the issue was caused by negligence or customer tampering.

Project Delays:
In case of project delays not caused by NXT Level Smart Home, you will need to arrange for the delivery of purchased equipment to your home. Additionally, you must remit any payments due for completed work. NXT Level Smart Home will collaborate with you to reschedule the project if possible.

Recommendations:

To enhance clarity and customer confidence, we offer the following recommendations for customers located in Texas:

Record-Keeping: We recommend retaining a copy of this warranty document and any related documents for your records.

Compliance with Texas Law: This warranty is subject to the laws and regulations of the State of Texas, which govern the terms and conditions outlined herein.

Dispute Resolution: In the unlikely event of a dispute related to warranty claims, we are committed to resolving issues through amicable mediation or arbitration in accordance with Texas law.

Skip to content